HOUSE MANAGER TRAINING

When managing a property, the standard of your management will affect the outcome of your results. It’s your job to ensure the highest quality of management. It’s our job to teach you how. Training and development of house managers oversee staff and plan, direct, and coordinate further training to enhance the knowledge and skills of an organization’s employees.

The focus of our training is giving a safe space to physically rehearse the skill set house manager’s desire. Building practical application using technical theory is more effective than simply studying the books. The knowledge and understanding of all aspects of management within the property itself is very important and we cover that too. Finely tuning your management skills to give you a deeper understanding of the practice within the home.

Our in-site training is customized to meet your needs and our ace trainer Mr Philip Sykes shall fly from the United Kingdom on a minimum 5 day training delivery to your managers. Let us know what improvements you’d like to see in your mangers, and we’ll develop a curriculum to meet your goals.

GOOD BETTER BEST NEVER LET IT REST TILL THE GOOD IS BETTER AND THE BETTER IS BEST

MODULES

  • The Arrival Experience
  • First Impressions
  • Personal Presentation
  • Social Etiquette
  • Business Etiquette
  • Managers Etiquette
  • Communication Effectiveness
  • Body Language
  • Deportment – Poise – Posture
  • Multicultural Etiquette and International Protocol
  • Leading with Emotional Intelligence
  • Private Home Knowledge
  • Hierarchy
  • Staff Management & Communication
  • Problem Solving
  • Time Management
  • Leadership
  • Teamwork
  • Routines & Schedules
  • Interviewing New Staff
  • Training Department Heads
  • Creating an Employee’s Handbook
  • Accountancy
  • Budgets
  • Inventory
  • Purchasing
  • Household Security
  • Fire Awareness
  • Health and Safety
  • Dealing with Contractors / Out of House
  • Staff Arrival & Departure
  • Food Service
  • Bar Service
  • Party Etiquette – Event Etiquette
  • Organisation & Planning
  • Ambience
  • Finishing Touches
  • Special Skills
  • Creating and Maintaining Checklists
  • Creating and Maintaining Standard Operating Procedures
  • The Departure Experience
The British School of Etiquette India
is accredited by:
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