Hotel training

The British School of Etiquette India has developed a service training program especially for the Hotel Industry. The Hospitality Industry will only run smoothly when all systems are in the right place, and all standards are continuously being kept high.

Our training is tailor made, especially for your hotel teams, and can help your employee’s in building confidence, regaining focus, improve employee performance, multi skilled employee’s, leading with emotional intelligence and continuing to strive for the highest standards of delivering world class customer service and building customer experiences. We give your team members hands-on experience to learn about different departments of the hotel and develop broader hotel expertise which help prepare them for management responsibilities.

Our training program will ensure that your employee’s service levels stand out and significantly boost your guests overall experience, ensuring invaluable repeat business for your company. Your strong brand will also affect potential repeat bookings, as the guest experience will already be influenced by their perception and previous experience of your brand, and they know that they will get a certain level of service and experience when booking with you.

This is complemented by our follow-up system to ensure that your employee’s are consistently delivering at the highest level, by combining traditional skills and knowledge with cutting-edge technology and training, we bring the traditional art of service into the 21st century.

Customers don’t buy
products and services
Customers buy EXPERIENCES

Niraalee shah

Modules

  • The Arrival Experience
  • First Impressions
  • Personal Presentation
  • Corporate Dress and Attire
  • Personal Hygiene and Grooming
  • Social Etiquette
  • Business Etiquette
  • Multicultural Etiquette and International Protocol
  • Leading with Emotional Intelligence
  • Communication Skills
  • Professional Language skills
  • Successful Communication between Departments
  • Body Language
  • Deportment – Poise – Posture
  • Front of house Back of House
  • Understanding VIP and Celebrity expectations
  • Customer Care and Management
  • Client Expectation Checklist
  • Guest Special Requests
  • Spa Services
  • Spa Etiquette
  • Attention to Detail
  • House Keeping Training
  • Banquet Training
  • Room Checklists / Romantic Turndown / Customised Amenities
  • Special Guest Celebrations
  • Welcome Drinks Presentation
  • Serving Early Morning Drinks
  • Wine and Champagne Service
  • Bar Tender Training
  • Bar Service
  • Food Service
  • Food Presentation
  • Food Hygiene
  • Table Settings
  • Table Service
  • Ambience
  • Emergency Protocol Issues
  • Guest Awareness
  • Compilation of VIP Customer Records
  • Complain Handling
  • Concierge Skills
  • Creating and Maintaining Checklists
  • Creating and Maintaining Special Procedure Operations
  • The Departure Experience: The Lasting Effect
The British School of Etiquette India
is accredited by:
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