restaurant staff training program

Hospitality Training
restaurant staff training program

In the highly competitive restaurant market, with a wide selection of restaurants, it is essential to maintain and grow your customer base. Being renowned for your ability for consistent good service and wonderful food are key to your ongoing success.

We at The British School of Etiquette India have developed a Service Training Program specifically developed for the restaurant market.

The British School of Etiquette India experts guarantee to take your staff’s front of house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant. Our team of experts delivers the very latest solutions to your clients from all over the world and ensures the highest standards and efficiencies are maintained.

After an initial consultation and on-site visit we prepare a full report and a range of recommendations and potential actions to the management team. Thereafter, we work with the team to determine how it would like to proceed.

We work with clients to build programs that match their requirements, so that your staff is consistently delivering outstanding service. This is backed up by the development of clear, concise, course content and training materials centred on our clients’ needs. 

Our unique ‘Capability and Performance Audit’ is an essential tool in enhancing world class customer service within the hospitality market.

The hospitality industry has one rule, and that is skilled and friendly staff is going to result in happy customers. Train your employees with the right skills so they will serve your guests with the enjoyable experience which shall create CUSTOMER LOYALTY for your brand.

Modules

  • The Arrival Experience
  • First Impressions
  • Personal Presentation
  • Social Etiquette
  • Business Etiquette
  • Front line communication skills
  • Communication Effectiveness
  • Body Language
  • Deportment – Poise – Posture
  • Multicultural Etiquette and International Protocol
  • Leading with Emotional Intelligence
  • Receptionist Etiquette
  • Attention to detail
  • Table planning, setting and seating
  • Understanding formal and informal rules
  • Food Presentation
  • Food Service
  • Food Hygiene
  • Menu knowledge
  • Up sell with Finesse and Savoir Faire
  • Bar and Wine Knowledge
  • Drink presentation
  • Bar Service
  • Guest Awareness
  • Emotional Intelligence
  • Customer Relationship Management
  • Complaint handling and follow up
  • Insights into Food Glossary
  • Leadership - Team Building
  • Responsibility – Punctuality
  • Ambience
  • The Bill Presentation
  • Private Dining Room Service Training
  • The Departure Experience
The British School of Etiquette India
is accredited by:
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