cabin crew training service


The British School of Etiquette India delivers training to commercial airline cabin crew in customer service excellence and leading with emotional intelligence. Our training by Mr Philip Sykes ( United Kingdom) is designed into theory, practical, role play, presentations and case studies, thereby giving your cabin crew practical exposure and enhancing confidence level of your airline cabin crew.

The cabin crew have their own experiences, our intensive training shall aim to refine the skills of your cabin crew, focusing on attention to detail and leading with emotional intelligence. The knowledge of your cabin crew, and their confidence, will be take your airline cabin crew to the next level of delivering world class customer service.

This training programme will ensure that your airline cabin crew’s service levels makes your brand stand out and significantly boost your clients overall flight experience, ensuring invaluable repeat and referral business for your company.

This is complemented by our follow-up system to ensure that your cabin crew are consistently delivering at the highest level, by combining traditional skills and knowledge with cutting-edge technology and training, we bring the traditional art of service into the 21st century. 

There is nothing more beautiful than someone who goes out of the way to make life beautiful for others.
M Hale


  • The Arrival Experience
  • Boarding and Arrival procedures
  • Personal Presentation
  • First Impressions
  • Social Etiquette
  • Business Etiquette
  • Communication Effectiveness
  • The Power of Body Language
  • Deportment – Poise – Posture
  • Multicultural Etiquette and International Protocols
  • Leading with Emotional Intelligence
  • VIP protocol insights
  • Client expectation checklist
  • Voice clinic for PA Systems communication
  • Child care excellence
  • Attention to Detail
  • Eye for detail
  • Aircraft Familiarisation Preventative and Supportive
  • Emergency-care training
  • In-flight Serving Techniques
  • Menu Knowledge
  • Welcome drinks presentation
  • Wine and Champagne Service
  • Bar Service
  • Food Presentation
  • Food Handling Safety
  • Table Settings
  • Guest Special Requests
  • Guest Awareness
  • Delivering world class customer service
  • The Departure Experience
The British School of Etiquette India
is accredited by: